HOW ARE WE DOING? NURSING HOME SELF ASSESSMENT SURVEYS AND PATIENT SATISFACTION

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HOW ARE WE DOING? NURSING HOME SELF ASSESSMENT SURVEYS AND PATIENT SATISFACTION

Care Analytics assessments are important because they give you a realistic view of what is happening in the day-to-day practice of your facility. They help you sort out problems that need considerable work from issues that appear to be working reasonably well and perhaps need only staff reminders to be on track. Unlike surveys in which you try to put your best foot forward, this is a survey that requires you to look at both feet honestly and constructively. If the issues that arise through the survey process then become part of a multidisciplinary approach to fix the problems, your staff’s day-to-day work should become more manageable and more satisfying.

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How Caregivers Can Invest in Their Own Wellness

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How Caregivers Can Invest in Their Own Wellness

Caregiving can be unexpected and may easily become overwhelming. It's important to support our loved ones, but that doesn't mean we should ignore our own needs at the same time. Here are some ways you can avoid burnout by engaging in healthy self-care.

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Seniors: What to Do When You Have Trouble Sleeping

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Seniors: What to Do When You Have Trouble Sleeping

It is not uncommon for people to experience changes in their sleep patterns as they age. Seniors tend to feel sleepy earlier in the day but have a hard time falling asleep and staying asleep through the night. Such poor sleep can quickly turn into sleep deprivation, which can have significant — even dangerous — effects on a person’s life. The good news is, just because poor sleep is common among older adults doesn’t mean you have to accept it as a fact of life. Here are some tips for improving your sleep:

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Weighing in on Long-Term Care : How to Plan and Pay

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Weighing in on Long-Term Care : How to Plan and Pay

Do you have a plan in place for long-term care? If you or a loved one should have to live in an assisted-living home or a nursing home, how will you pay for it? It’s important to think things through in advance so you don’t need to explore your options during a crisis.

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WHY PATIENT SATISFACTION MATTERS

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WHY PATIENT SATISFACTION MATTERS

A distinction is sometimes made between measuring a patient’s experience vs. their satisfaction Patient’s review of their care experience is based on what they did or did not experience in their interactions obtaining health care Patient satisfaction is based on patients’ rating of the perception of the care they received Clearly what a patient experiences significantly influences their perception of their care experience + perception = “satisfaction”

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MEASURING PATIENT SATISFACTION: HOW TO DO IT AND WHY

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MEASURING PATIENT SATISFACTION: HOW TO DO IT AND WHY

PATIENT SATISFACTION SURVEYS ARE A GOOD IDEA — TRUE OR FALSE?

If you're inclined to answer “false,” you might choose from any number of objections. Perhaps you're not convinced the data are reliable. Perhaps you don't believe the results justify the costs. Or perhaps you don't want to be measured simply for the sake of being measured. All are legitimate concerns, but, as you'll see, they can be overcome. The truth about patient satisfaction surveys is that they can help you identify ways of improving your facility. Ultimately, that translates into better care and happier patients. “Unless a facility is not interested at all in information, a patient satisfaction survey can be useful, and it shows your staff and the community that you're interested in quality. It demonstrates that you are looking for ways to improve.

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