OREGON’S QUALITY MEASUREMENT PROGRAM
We help you reach the core of customer satisfaction and meet the Metric 5 ANNUAL RESIDENT and FAMILY SATISFACTION SURVEY requirements.
Care Analytics is a SAS company that assesses skilled nursing facilities and provides real-time feedback to improve patient satisfaction and quality. As an approved vendor for CoreQ and Care Analytics, it takes only a matter of seconds to pinpoint where you stand against other facilities on key performance areas and where to focus improvement efforts for targeted action.
TARGETED INSIGHTS AND REAL TIME ANALYSIS
Care Analytics is the only tablet/text-based assessment product specifically designed for skilled nursing and managed care facilities.
Care Analytics data is highly-secure and private and we work directly with the AHCA/NCAL to directly upload data for your facility.
40% cheaper than any other survey product on the market today and more cost effective then other communication platforms.
OREGON ANNUAL RESIDENT SATISFACTION FAQS
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The facility is responsible for paying for the surveys to be conducted by a third-party vendor.
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Facilities will need to enter the average scores for each CoreQ item provided by the vendor into the App; vendors will not have access to the App.
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Surveys may be administered in different ways (i.e., by mail, by phone, etc.). We ask that you indicate how surveys were administered in your facility by checking any boxes that apply in field 5f on the Metric 5 data page of the App.
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No. This measure is intended for resident opinions only ; family members may not complete the survey as a proxy for any resident.
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We recognize this will be the case for some residents, especially those with cognitive impairment, who will not be able to share their views using the current system and questions. Just knowing that residents could not complete the survey is also good data for us to have, and this will be indicated by the number of responses facilities record.
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In order to protect confidentiality of residents and to maintain a fair measurement process, facilities with fewer than 10 responses will not have results individually reported. (Their results will, however, be used to calculate statewide and regional averages.) It is crucially important that every facility is honest about their results. If fewer than 10 residents are able to complete the survey, that is important for us to know so we can make improvements in the process for next year.
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Yes! The annual satisfaction survey is just a “snapshot in time,” and it is expected that some residents who are included in the survey may have left the facility by the time the survey data is entered into the
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Beginning in 2025, all assisted living and residential care facilities with a memory care endorsement must administer the CoreQ family survey in addition to the resident survey. The CoreQ family survey must be sent to the primary representative listed on the resident’s contact list for memory care-endorsed facilities only.
Important Survey Instruction:
The family survey must include a statement directing respondents to only complete the survey if they have visited the facility recently enough to provide an informed response.
CoreQ Assisted Living Family Survey Questions:
In recommending this facility to your friends and family, how would you rate it overall?
Overall, how would you rate the staff?
How would you rate the care your family member receives?
Turn positive experiences into powerful testimonials
Encourage satisfied residents and families to share their stories on social media to highlight your community’s quality of care.