Point-of-care tablet and SMS surveying
Collect timely patient and family feedback through accessible tablet and automated text-message experiences designed for senior care.
Patient Experience Program
Turn every care experience into timely action.
A real-time patient and family feedback program for skilled nursing facilities—combining point-of-care surveying, instant analytics, alerts and operational benchmarks.
Powered by SAS technologyAdvanced analytics for senior-care operations
Built for skilled nursingPatient, resident and family experience workflows
Real-time visibilityDashboards, direct comments and alerts
Transforming patient experience
Hear what patients and families need while there is still time to respond.
Care Analytics combines point-of-care feedback with specialized healthcare experience to help providers understand needs, identify operational opportunities and improve satisfaction in real time.
Instead of waiting for retrospective reports, administrators can see scores, comments and trends as they develop—then give care teams focused priorities for follow-through.
- Patient and family survey workflows
- Immediate administrative visibility
- Facility, portfolio and executive reporting
Core platform capabilities
One program for listening, understanding and follow-through.
Bring survey delivery, operational insight and reputation support into a connected experience-intelligence workflow.
CoreQ administration support
Connect eligible populations, participation monitoring and required CoreQ reporting workflows in one coordinated program.
Real-time dashboards and alerts
Give administrators immediate access to scores, direct comments, trends and email alerts that help teams respond sooner.
Ratings and reputation support
Use verified satisfaction signals to strengthen service recovery and invite satisfied families to share their experience online.
Designed for participation
Make feedback easier to provide—and easier to use.
Interactive, point-of-care collection has achieved participation rates of up to 99% in Care Analytics programs, compared with substantially lower participation from many traditional survey approaches.
Accessible delivery and timely follow-up help facilities hear from more people and respond with better context.
99%Up to reported participation
Streamlined measurement workflow
From feedback to action in four connected steps.
Collect
Gather feedback at regular service intervals through tablets or SMS.
Analyze
Deliver results, comments, trends and alerts to administrative dashboards.
Respond
Give leaders clear signals for timely service recovery and follow-through.
Improve
Use intuitive reports to focus operational and quality-improvement plans.
Provider perspective
“Care Analytics gives me instant insight into how my facilities and patients are doing.”
— Angela Polletta, Regional Director of Marketing, Landmark Management Solutions
Patient Experience Program FAQs
Practical answers for senior-care leaders.
Who is the Patient Experience Program designed for?
The program is designed for skilled nursing facilities, rehabilitation providers, senior living organizations and multi-facility operators that need timely patient and family experience insight.
How is feedback collected?
Care Analytics supports point-of-care tablet surveying and automated SMS text-message outreach, with workflows tailored to senior-care environments.
When are results available?
Results, direct comments, trends and alerts are available through real-time administrative dashboards so leaders can act while the experience is still current.
Can the program support CoreQ?
Yes. The program can support CoreQ survey administration, participation monitoring and required reporting workflows alongside broader patient-experience measurement.
Can multi-facility organizations use the program?
Yes. Facility-level insight can be combined with portfolio and executive reporting for consistent oversight across locations.
Start the conversation
Build a faster feedback loop around every care experience.
Tell us about your facilities, patient and family populations, survey process and reporting priorities. We’ll show you how the program can turn feedback into focused action.